Incident Metrics - Personal Dimension

Developing

POST/insight/incident/metrics/responder

Request

start_time

integer

Start time

required

Timestamp in seconds, incident trigger time must be greater than this

end_time

integer

End time

required

Timestamp in seconds, incident trigger time must be less than or equal to this. Maximum time span is 6 months, if aggregate_unit is day, maximum time span is 31 days.

team_ids

array[integer]

Team ID list

optional

channel_ids

array[integer]

Channel ID list

optional

severities

array[string]

Severity

optional

Allowed values:

InfoWarningCritical

time_zone

string

Timezone

optional

Default timezone Asia/Shanghai, used for results and grouping timezone. Must be in tzdata format. Please refer to this list for acceptable values.

responder_ids

array[string]

Member ID list

optional

Member ID list

order_by

enum<string>

Sort field

optional

Sort field, continuously adding

Allowed values:

total_incident_cnttotal_engaged_secondstotal_incidents_acknowledgedtotal_incidents_reassignedmean_seconds_to_engagemean_seconds_to_acknowledge

asc

boolean

Ascending order

optional

Result sort order; true means ascending, false means descending, default is descending.

aggregate_unit

enum<string> | enum<null>

Data granularity

optional

Time unit for aggregating metrics. If no value provided, metrics will be aggregated for the entire period.

Allowed values:

dayweekmonth

split_hours

boolean

Whether to distinguish time

optional

If yes, metrics will be aggregated by work time, rest time and sleep time

{
  "start_time": 0,
  "end_time": 0,
  "team_ids": [
    0
  ],
  "channel_ids": [
    0
  ],
  "severities": [
    "Info"
  ],
  "time_zone": "string",
  "responder_ids": [
    "string"
  ],
  "order_by": "total_incident_cnt",
  "asc": true,
  "aggregate_unit": "day",
  "split_hours": true
}

Request samples

Responses

成功(200)

HTTP Code: 200

Content Type : JSONapplication/json

error

object (DutyError)

optional

code

enum<string>

Error code

required

Allowed values:

InvalidParameterInvalidContentTypeUnauthorizedAccessDeniedMethodNotAllowedRequestTooFrequentlyRequestVerifyRequiredDangerousOperationRequestLockedRouteNotFoundBalanceNotEnoughUndonedOrderExistResourceNotFoundInternalErrorReferenceExist

message

string

Error description

required

data

array[object (InsightResponderMetrics) {10}]

required

total_engaged_seconds

integer

Total processing time

optional

Total time spent by responders participating in incident processing. One person's processing time is the time difference from acknowledgment to incident closure (close_time-ack_time), may include snooze time. If no one acknowledges, this value is 0.

total_incident_cnt

integer

Triggered incident count

optional

Triggered incident count

total_incidents_acknowledged

integer

Acknowledged incident count

optional

Acknowledged incident count

total_incidents_reassigned

integer

Reassigned incident count

optional

Reassigned incident count

mean_seconds_to_engage

number

Average processing time

optional

Average processing time. One person's processing time is the time difference from acknowledgment to incident closure (close_time-ack_time), may include snooze time. If no one acknowledges, this value is 0.

mean_seconds_to_acknowledge

number

Average acknowledgment time

optional

Average first acknowledgment time (ack_time-start_time).

integer | null

Phase start time

optional

Timestamp in seconds, whether to display depends on if data is aggregated by time granularity. When aggregate_unit is day, this value will be set to timestamp of day start (00:00) according to time_zone

hours

string | null

Time type

optional

Work time (workdays 8am~7pm)

responder_id

integer

Member ID

optional

Member ID

responder_name

string

Member name

optional

Member name

Not configured

Last modified: 2 个月前